We wanted to send out a message to our customers awaiting kit deliveries, as well as those making new orders, with an update on the current COVID-19 situation up here in Canada with our postal services. We’ve been putting a few posts up on our Social Media channels to try and keep everyone posted with the current state of deliveries but wanted to make sure we have something in everyone’s inbox.
As of now we have a bunch of kits pre-assembled and awaiting to go out, however we have component shipments that were supposed to arrive weeks ago (in some cases over a month ago) that have not arrived yet to complete the assembly of kits for delivery.
Our country’s postal system is on overload right now with record volumes of shipments and the delivery services are trying to keep up. You can read more about it here if you’re interested.
For many of you, if you type your order number into our order status on our order status page, it will show “collecting” as the current highlighted silver state. As components arrive in the mail we’ll be processing everything in our queue in the order in which orders were placed. As soon as components arrive for your kit we’ll move the status to “Finishing” so that you know we are doing final assembly before shipping the kit out to you. As soon as it ships you will receive an email notification from our storefront with tracking information.
We apologize for the delay in being able to ship orders on time, and we’re doing everything within our power to get your orders assembled and shipped as quickly as we can.
Tim Neil & Rob Williams
Co-Founders of Workshop 12